RETURNS & EXCHANGES
Do you accept returns?
As a tailor made brand, we do not offer returns as they are custom and tailored to each customer. You will receive a refund only if you received the wrong product or if the garment has a manufacturing defect. The product must arrive back at our premises and we must assess its condition (in original packaging with all components and accessories included). For return instructions, please contact our Customer Service at firstname.lastname@example.org.
In the unlikely event that an item is returned to us in an unsuitable condition or if we judge that a refund can not be granted, we will have to send it back to you. A rate of 10% of the item value will be claimed to cover the costs of handling and shipping if the claim is refused.
Shipping costs incurred during the delivery of your parcel will not be included in your refund.
Do you offer exchanges?
No, the same policies applies as for the returns.
I received the wrong product. What do I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.
How do I know Silhouette Intemporelle has received my return?
We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email.
If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service with your order and tracking numbers so we can assist you.
How long does processing returns take?
Once we receive your email requesting the return, we will email you instructions about how to pack and ship your item. Once we have received the package, we will process your refund within 7 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your credit card or PayPal account up to 5-10 days after that point.